Information and help for two-factor authentication used by staff.
What is Two-Factor Authentication?
Two-Factor Authentication (2FA) is an additional layer of security used by our systems. It is a more secure way of verifying that you are who you say you are.
Why do I need Two-Factor Authentication?
2FA helps protect against unauthorised access to our clients' information. 2FA requires you to use a unique code in addition to your username and password.
It can also be used to protect you own online accounts such as Google Drive, OneDrive, Dropbox, LinkedIn, Facebook etc.
Who needs Two-Factor Authentication?
2FA is mandatory for users of this System.
What do I need to do?
To be able to access your online applications you will need to set up a code. Before you do so, we recommend that you install Authy our recommended authenticator app. However, feel free to use Google Authenticator (available for Android and Apple iOS), or Windows Authenticator (also available for Android and Apple devices), or something else if that floats your boat.
Then proceed to setup your secure code as follows:
You can do this by:
going to Create New Software Token
fill in your account information: Name, email, password etc.
When this is completed you may press the Register button. This will create your code and also a QR code for easy loading into your chosen authenticator App.
If you already have a 2FA code set up and for some reason need to create a new one, simply contact your manager or Rob and they can force a reset and the system will create a new code for you.
If you need more than one Authenticator App (i.e. on multiple devices) simply have them handy when you register and snap the QR code on each device.
Will I need to use Two-Factor Authentication every time I access my system account?
You will need to use 2FA for each device and each browser you use. Once you have used 2FA on a particular device and browser, you can select the "Remember Me" check box and it will log you in automatically on that device for up to a week. If you logout the remember me is removed and you will need to use the 2FA at next login.
| What if I already have a code set up for Two-Factor Authentication? | If you already have a code and you are using it to access our online Systems, there is nothing additional you need to do. |
| Do I need a special mobile phone? | All devices can be used to access our online Systems. Installing an authenticator on your personal device is a highly recommended security feature to protect all your online accounts. Using an app such as Authy or Google Authenticator does not use up any of your data and can also be used to protect your personal online presence such as for OneDrive, LinkedIn, Twitter or Facebook. |
| What if I don't have a smartphone? | You can download Authy to your computer from Download Authy |
| Can I set up the code on more than one device? | Yes. You can set the code up on your mobile devices and your computer. This will ensure you have access to the code in multiple ways. |